
Policy/Additional info
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Booking and Reservation Policy
- Booking Process: Clients can book services via our website, phone, or email.
A minimum of 14 days notice is required for bookings.
- Deposit: A non-refundable deposit of 30% is required to secure your reservation, at the time of booking.
- Cancellation: Cancellations made more than 72 hours prior to the service will receive a full refund of the deposit. Cancellations within 72 hours will forfeit the deposit.
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Service Agreement
- Scope of Services: Our services include meal preparation, serving, and cleanup for private dinners, events, and meal prep sessions. Specific dishes and service details will be discussed during the initial consultation.
- Limitations: Travel fees may apply for locations outside a 30-mile radius of Forsyth. Please inquire for details.
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Pricing and Payment Policy
- Pricing Structure: Our services will be priced based on package requested, with additional charges for specialized menus, travel, and groceries, if not included and the initial price.
- Payment Methods: We accept credit cards, bank transfers, and cash. Full payment is due 24 hours before the service.
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Ingredient Sourcing and Dietary Preferences
- Quality Commitment: We prioritize using organic, locally sourced, and seasonal ingredients whenever possible.
- Dietary Needs: Please inform us of any dietary restrictions, allergies, or preferences during the booking process to ensure a safe and enjoyable dining experience.
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Privacy Policy
- Information Collection: We collect personal information (name, contact details, dietary preferences) to provide our services. We do not share this information with third parties without your consent.
- Data Protection: All client information is stored securely and will only be used for service-related purposes.
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Liability Waiver
- Food Allergies: Clients must inform us of any food allergies or dietary restrictions. We cannot be held liable for any allergic reactions resulting from undisclosed allergies.
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Health and Safety Policy
- Food Safety Practices: We adhere to all local health and safety regulations, including proper food handling and sanitation practices. Our kitchen is regularly inspected to ensure compliance.
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Cancellation and Rescheduling Policy
- Rescheduling: Clients may reschedule services with at least 72 hours' notice without penalty. Rescheduling requests made within 72 hours may incur a fee or may not be accommodated based on availability.
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Feedback and Reviews Policy
- Client Feedback: We welcome and encourage client feedback. Please share your experience with us via email or our website. Positive testimonials may be featured on our site with your permission.
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Contact US
Get in Touch: For any questions regarding our policies or services, please contact us.
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